Whether you are writing policy or seeking to influence it, contracting a service or responding to a tender, managing a contract or delivering to one, or resolving the inevitable disagreements, you will struggle to succeed if you cannot engage in the others context.
Two sectors, same language, same education, different experiences, different drivers. Business to business is simple, business to government, and government to government, are cross-cultural relationships. You can’t grasp the other’s perspective without insight, experience, and understanding. It’s challenging. Don’t leave success to chance.
We have seen the poor communication, the misunderstandings, unsuccessful procurements and failed tenders, disappointing outcomes, and unresolved disagreements and disputes. We have seen it from both sides, often. It’s not just grammar and language; delivery has to be designed to work in each other’s context.
Our business is uplifting your capability in the short-term and leaving a legacy of self-sufficiency for the long term. We can be hands on, advisory, or just provide training. Often, we do all three.
The business or technology domain matters little. IT, logistics, oil and gas, infrastructure, education, innovation, we have worked in most sectors. We can always find technical specialists if you need them.
Our expertise is in dealing with complexity, wayward projects, challenging engagements, the unusual, the important, the sensitive. These are not areas in which to engage the inexperienced or faint of heart. We are neither of those things.
If you want a different outcome you have to do something differently. Whether you come from the public or private sectors, a conversation can’t hurt!
Talk to us about what we have done, and what we might do for you.
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A suite of proposed policy measures to break the stranglehold of the Big Four consulting companies on the public service and foster the growth of an internationally competitive Australian advisory industry.
Ultimately, how influential you are will depend on how your communication is ‘framed’. Humans are geared towards avoiding losses, and we tend to feel them more than we do gains of an equal value. For example, we know that people defend against a loss twice as hard as they pursue the same gain. Framing an argument that “if take this path, we will stop losing $1m” is twice as influential as saying” we will save a $1m”. Humans…as it turns out, are not only geared towards avoiding losses, but they are influenced by communications that are framed this way.
Preparation is always key to success. The better you set up the contract, the better the outcome you are going to get. Things do go wrong: expectations and understandings can be misaligned, requirements change. Whatever the case or the cause, if you are not satisfied with the delivery, you need to deal with the issue. Avoidance is not a good plan. Issues escalate, and relationships deteriorate. No one wins.
There is too much theory and not enough practicality. We need to flip the script on eLearning to get an impact. Learn more.
We often talk about needing more commercial acumen in the public sector. There are commercial skills needed, but commercial acumen is as much about attitude and a way of thinking. It doesn’t come naturally to the public service. This is what we tackle in our Commercial Acumen for the Public Sector program, through immersive, experiential learning,
They call it the three M’s of crisis communications – managing the situation, maintaining trust, and minimising potential damage. For all the failures of the PwC tax avoidance scandal, and there are plenty, its crisis communications response, or lack of, is pretty lacklustre too.
Too often ‘Big’ is associated with good, but smaller companies often have specialist and tailored expertise, and are less reliant on scale, a methodology and a slide deck. Small also tend to be more focussed on their client than their bottom line. Founders want to build businesses because they feel they can deliver better outcomes at a better price, and because they are invested in the client outcomes.
Your people, your consultants and contractors balanced, aligned and supported from the inside out – by a Kiah Team with expertise built around your problem – delivering a sustainable legacy.
Executable strategies, well executed through alignment and engagement.
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